5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the service that property supervisors want, but also often do not because of a lack of continuing excellent management processes.
Security guard companies are unlike any vendor that a home supervisor usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you determine whether the protector company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your defenses. In most cases they probably are, but it is crucial to implement a system of verification and quality management to make sure that problems connected with the deficiency of performing these jobs do not begin to happen.
In this article we’ll discuss five (5) easy steps to improving your safety guard service and attaining what you imagine as your perfect warehouse security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they can begin working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security company and ask yourself does it look decent.
Additionally, is the security guard firm performing history and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent way to display whether the protector is a fantastic fit for your house is to perform a short”interview” to get a sense of the guard and to describe your expectations. This initial dialogue can tell you a good deal on what to expect from this shield and it gives you an opportunity to request another shield if you feel that it is essential.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each shield to the business itself, in many cases the guard’s orientation to his delegated land isn’t quite as complete. We predict the orientation to the delegated land”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your property?
• Just how long is each new officer educated?
• Just how long can the security firm double lender? (Double banks is the procedure for experiencing a veteran guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the response to every one of these questions and make sure that they fit with what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your site special training to get an understanding of what goes on preparing a shield to operate at your property.
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their work isn’t important and they begin to find themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the two methods of remote supervision that prove most effective are:
In case your guards must make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your property. These monitoring systems allow the security guard business to monitor the time and log the activity of the guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that empower the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the safety guard company provides a way of making sure that each guard is secure and alert. Using guards check-in frequently together with the safety guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your safety while you are not there. During these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to make sure that they know their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure that the consultant isn’t actually a security guard business. If so, your audit is guaranteed to turn up problems with your existing security guard business.